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Privacy policy

We understand that your trust in us is the most important asset of the private limited company ProPlanner (hereinafter referred to as "ProPlanner," "we," or "us"). Your privacy is therefore essential to us.

This Privacy Statement applies to (i) our websites and (ii) all (commercial) relationships between ProPlanner and its customers, prospects and business partners.

This Privacy Statement contains information about the personal data that ProPlanner collects and how ProPlanner uses and processes it.

ProPlanner emphasizes that it always tries to act in accordance with privacy legislation (such as the EU GDPR regulation and the Belgian Law of 30 July 2018).

Visiting the Website and/or communicating with ProPlanner implies your express acceptance of this Privacy Statement (through sharing your personal data or opting in). Please read this statement in conjunction with ProPlanner's cookie policy.

1 – Types of personal data

ProPlanner may collect and process the following personal data:

  • (Company) Name
  • First name
  • (Business) Address (street, number, postal code, city, country)
  • Email address
  • VAT number
  • Account number
  • Telephone number (landline and/or mobile)
  • Account name
  • Gender
  • Social media data
  • Photos
  • Camera images
  • All personal data contained in the free field of the contact form
  • Any other personal data that you voluntarily provide (e.g. via correspondence)

2 – Method of collection

This personal data is collected in the context of:

  • Visits to the Website
  • Collaboration with ProPlanner
  • Correspondence with ProPlanner
  • Requesting quotes
  • Use of ProPlanner services
  • Registrations for webinars, events, seminars
  • Exchange of business cards
  • Completing contact forms

All data is provided expressly and voluntarily by you.

3 – Purposes of use

ProPlanner may use your personal data for:

  • Execution of an agreement (and follow-up thereof)
  • Answering questions (via forms or email)
  • Optimization of website quality, management and content
  • Statistical analysis
  • Preparation and sending of quotations
  • Follow-up after meetings
  • Creation of user accounts
  • Support/assistance with problems
  • Sending newsletters, marketing and promotional offers
  • Customer satisfaction and market research
  • Confirmation of registrations for webinars or events
  • Sending invoices and collecting payments
  • Use of photo or camera images for promotion on the Website or social media

The processing is based on your consent, the performance of a contract, legal obligations, vital interests, public interests or the legitimate interests of ProPlanner (unless your privacy rights prevail).

4 – Screening to third parties

ProPlanner shares personal data only when necessary for the performance of services (e.g. IT suppliers, transport partners, data storage providers, external consultants).

All third parties are contractually obliged to process your data in accordance with this Privacy Statement.

In addition, ProPlanner may share data with:

  • Government agencies (in case of legal obligation or legal proceedings)
  • New owner upon transfer of assets

In all other cases, your personal information will not be sold, rented, or shared without your explicit consent and a data processing agreement.

5 – International data transfer

For transfers outside the EEA to countries without an adequacy decision, appropriate safeguards will be used (such as model contractual clauses from the European Commission or equivalent mechanisms).

6 – Retention period

Unless otherwise required by law, ProPlanner will not retain your personal data for longer than necessary for the purposes described in this statement.

7 – Your privacy rights

You have the following rights:

  • Access to your personal data
  • Correction, addition or update
  • Erasure ('right to be forgotten'), with possible loss of certain services
  • Restriction of processing
  • Portability
  • Objection to processing

To exercise your rights, please contact us at dpo@proplanner.eu or via the form in the attachment. You can unsubscribe from newsletters at any time using the unsubscribe link at the bottom.

8 – Security of personal data

ProPlanner takes appropriate physical, technical, and organizational measures to prevent unauthorized access, loss, misuse, or alteration of personal data. Data is stored on-site and/or in EU-based data centers. Absolute security cannot be guaranteed.

9 – Changes to this statement

ProPlanner reserves the right to update this Privacy Statement by posting a new version online. We recommend that you regularly consult the Website for recent changes.

10 – Links to other websites

Our website may contain hyperlinks to other sites that may collect personal data through cookies or tracking. ProPlanner is not responsible for the privacy policies of these third parties. Please review their privacy statements.

11 – Contact ProPlanner

If you have any questions about this Privacy Statement or our processing of personal data, please contact:

If you have any complaints about our processing, you can contact the Data Protection Authority.