The bad reviews you'll never get with ProPlanner

The customer has a flight to catch or needs to be on time for a meeting. Instead, he stands at the back of a long line at the counter. And when it is finally his turn, he waits again while an employee prints forms, looks up the reservation, and walks around the car with a clipboard.

This is how ProPlanner prevents it: the checkout is entirely digital. The reservation, the car, and the contract are ready before the customer arrives, the inspection is performed on a tablet, and the customer signs on the screen. Keys in hand and off they go.

It can be even faster. With online check-in, customers enter their details and documents in advance, so the handover at the counter takes just a few minutes. And with the self-service app, you can even rent out cars without anyone at the counter: the customer picks up the car themselves, at a time that suits them.

The customer paid by card at the counter. A week later, he receives a payment reminder. The payment did go through via the terminal, but no one entered it into the rental system. Now the customer has to look up bank statements to prove that he paid.

This is how ProPlanner prevents it: your CCV payment terminal is linked to ProPlanner. The amount goes directly from the reservation to the terminal, and as soon as the customer pays, the payment is automatically registered. No manual entry, no missing payments, no painful reminders.

The client expected to pay the agreed price. Then the invoice arrives with a single vague total that is higher than expected, without explanation as to what was added. Even if every cost is justified, a surprise feels like a trap.

This is how ProPlanner prevents it: every price line appears on the invoice, automatically and every time. The customer sees exactly what they are paying for, line by line, without anything being hidden in a single total.

No surprises, no discussions, no one-star review.

The customer reserved weeks in advance. Upon arrival, the car is already gone because two branches or two employees booked the same vehicle. Now someone has to frantically find an alternative while the customer stands waiting.

This is how ProPlanner prevents it: all reservations are in one real-time schedule. Every branch and every employee sees the same availability, so a car that is booked simply cannot be booked a second time.