Pick-up & delivery for car rentals: How to handle it smartly!

1. Keep a good overview

A pick-up and delivery service can be a significant administrative challenge. It requires careful planning of pickups and collections, the service must be included in invoices and quotes, additional contact information must be maintained, additional addresses may be used that differ from the billing address, different rates must be calculated... and there are countless variables to consider. Map out the actions this additional service entails for your organization and ensure everything is clearly organized. This way, you stay in control and provide excellent service to your customers.

2. Communicate efficiently with your employees

When you work with a team of several colleagues or in a group of multiple locations, it's crucial that the right information is in the right place. For example, you can visually add deliveries and pickups to the general schedule, including the pickup and delivery address and contact information. Or perhaps you prefer a clear report of deliveries and pickups over a specific period. Whatever you do, implement a good communication strategy with your employees so everyone can find the necessary information and knows what's expected of them.

3. Get support from professional software

To ensure the aforementioned processes run smoothly and efficiently, reliable software support is essential. A fleet management system like ProPlanner caters to your company's specific needs and ensures hassle-free administration that can be easily implemented across the entire organization. For example, picking up and delivering vehicles becomes a breeze with ProPlanner's pick-up and drop-off module.

Get to know the ProPlanner pick-up and drop-off module

The functionalities:

• When creating a contract, indicate whether the vehicle must be delivered and/or collected.
• Enter specific pick-up and delivery addresses into the system
• Assign contact information and add comments per delivery
• Clear, visual indication on the schedule and on the contracts
• Reporting of collections and deliveries within a specific period, for a specific customer group, for a specific location...
• ...and more!

Van Gent Car Rental , a renowned rental company in the Netherlands with a diverse fleet and a broad customer base, immediately implemented this module. Gerben Van Houwelingen , COO at Van Gent Car Rental, shares his experiences on how this tool helps them maintain an overview, save time, and increase efficiency.

Gerben: "We've been offering a pick-up and delivery service since we started our business, for over 40 years now. This sets us apart from other rental companies and is highly valued by our customers. When the ProPlanner pick-up and delivery module was launched, we started using it right away. Previously, I kept track of the schedule by heart, but now everything automatically appears in the schedule and reporting. This way, we see exactly which vehicles are being picked up or delivered on which date, which is a major advantage."

Efficiency is crucial, especially with multiple locations. Gerben acknowledges this: " If I'm absent, a colleague can easily take over the scheduling. Since the opening of our second location, this module has become indispensable. It's efficient, clear, user-friendly, and comprehensive. I would definitely recommend it to other car rental companies."

Want to know more?

Planning to offer a pick-up and delivery service? Or are you still looking for professional software to support you? ProPlanner is happy to help!

For more information about this module, you can contact us via the button below, by emailing support@proplanner.eu or by calling +32 (0)51 69 04 57 .